Story
Product Info
Notice on the purchase
FAQ
Basic info. on goods
It is a glass cup that goes well with cool drinks such as iced coffee and juice.
Clear and clean glass adds visual beauty and taste to the drink.
- Material: Glass
- Size: 2.6 × 4.7 (inch)
- Capacity: 10.7 oz
- Manufacture: Made In Thailand
Notice
- Please note that pale colors are not printed.
- For images with thin lines or transparency it can be difficult to express.
- Please wash and use it after purchasing.
- Please be careful of hot drinks because they are not heat-resistant glass.
- Glass cups are sensitive to temperature changes please be careful because it can be damaged by a sudden temperature difference.
- Microwave, dishwasher, induction, direct fire, etc avoid using it because it causes damage and peeling.
- Glass products are manufactured in the manufacturing process fine air bubbles, clumping, etc. can occur.
- It's a casting type that's made by pouring it into a mold there may be a boundary (joint) or line-shaped scratch on the mating face.
- The parts that occur during the manufacturing process not applicable to defect and exchange/refund reasons.
- The above phenomenon may occur in the manufacturing process of glass products.
- The parts that occur during the manufacturing process it is not a reason for defect, so please refer to it when you purchase it.
Precautions for Purchase
- A purchase order made by a minor may be cancelled by the same minor or his/her guardian if his/her guardian has not consented to such purchase.
Size chart
| Size (inch) | Cool Glass |
|---|---|
| Width | 2.6 |
| Height | 4.7 |
Notice on the delivery
All the goods are newly manufactured in custom order and delivered.
If you order now, the manufacturing process begins on 6/14, and the goods are to be shipped out before 6/21.
Notice on Exchange / Refund
As all the goods are manufactured in custom order, exchange / refund due to a simple change of mind is not available.
However, if the goods are faulty or were delivered to a wrong address, you can contact customer center, via email, or 1:1 inquiry within 7 days to get a refund or exchange goods.
| Customer Center | 1566-5496 |
|---|---|
| cs@marppleshop.com |
Order / Delivery
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How long would it take to receive goods after order?As all the goods of Marpple Shop are manufactured in custom order, it takes a certain period of time to receive goods. You may check the expected delivery date on the page of goods detail and order details.
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How can I check the order status?Login>My page >Purchase detail The manufacturing process of ordered goods and delivery schedule can be checked.
If you order goods through 5the steps below manufacturing and delivery are made, and only at the “Processing” status, order change and cancellation can be made.
Processing : As the payment was made goods are on processing for manufacturing.
On Manufacturing : Your ordered goods are being manufactured, and from this step order cancellation, /change,/and refund are not available.
Shipped : Manufacturing is complete, and the inspection of goods and packaging are started..
In delivery : Your ordered goods were shipped out, and delivered to the logistics company, and the waybill number will be sent to your SMS. From the next day of shipping out, you can search the waybill number to check the delivery status.
Delivery complete : Delivery has been complete. -
Is it possible for the non-member to order?Non-member can order as well. When placing an order, they will receive the order details via e-mail.
Through the order details via email, they can check order details and delivery information.
The Marpple members can use the same ID to use Marpple shop As Marpple Shop members can get a variety of benefits such as points credit and events, be a member.
Exchange / Refund
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May I cancel orders?Given the nature of custom order, the cancellation is not available once the manufacturing of the goods begin. After placing an order, you may change or cancel until the goods are “processing” status,
but not cancellable after the status. So, please cancel your order before manufacturing begins. You may cancel an order at the following page by clicking “Cancel the order”: Login > My page > Purchase details > View details. Marpple Shop manufactures goods with custom order only to prevent the waste of resources and to make a better environment. Please make a careful order. -
I’ve received goods. Is exchange/refund available?Given the nature of custom order, exchange / refund due to a simple change of mind is not available.
However, if the goods received is faulty, you may please inquire to customer center of Marpple Shop (1566-5496) or 1:1 inquiry to get a refund or exchange goods according to the “Act on the Consumer Protection in Electronic Service.” If you attach more than two photos of the faulty part, we will check them in an immediate manner.
However, exchanging to other goods not the ordered goods, and any deformation of goods due to the negligence in the laundering or damages in printing are not available.
Please check the laundering method on the page of goods detail.
